Call Center & BPO Outsourcing Pricing
There’s no single flat rate for outsourcing — pricing depends on your model, region, volume, and coverage hours. Here’s how it actually works.
The Pricing Models We Offer
Every engagement is priced under one of five structures, chosen to match your volume and predictability: per-hour, per-minute, per-agent retainer, pay-per-resolution, or a monthly flat fee. We’ll recommend the model that fits your call patterns rather than defaulting to whichever is easiest for us to bill.
What Drives Your Price Up or Down
- Region — US-based agents run highest; Philippines and India run lowest, with Latin America and Eastern Europe in between.
- Coverage hours — 24/7 and after-hours coverage carry a premium over standard business-hours support.
- Compliance requirements — regulated industries like healthcare and finance require additional training, security, and monitoring that add to the base rate.
- Channel mix — voice-only programs price differently than omnichannel (chat, email, social) coverage.
- Dedicated vs. shared agents — a dedicated team costs more than shared agents split across multiple client accounts, but delivers more consistency.
For a full breakdown of real 2026 rate ranges by region and volume tier, see our complete pricing guide.
How to Get an Accurate Quote
The fastest way to a real number is a short scoping call. Bring your approximate monthly volume, the channels you need covered, and your target hours — we’ll return a quote scoped to your actual program, not a generic rate card.
Frequently Asked Questions
Pricing is based on your pricing model (per-hour, per-minute, retainer, or flat fee), region, coverage hours, and channel mix. There is no single flat rate that applies to every business.
Your approximate monthly call/ticket volume, the channels you need covered, your target coverage hours, and any compliance requirements specific to your industry.
Terms vary by program size and scope — we’ll walk through the options that fit your volume during the consultation.
Onboarding costs depend on program complexity and are always disclosed upfront in writing before you commit — never bundled invisibly into month-one billing.
Get a quote scoped to your actual volume
One consultation call. No obligation.